Pick what your system is doing and get a straight answer - what it likely is, how urgent it is, and what to do right now. No forms, no email required.
A gas odor can mean a leak in the supply line or at the furnace. This is not a wait-and-see situation.
Do this first: Leave the house right away - don't flip switches or light anything. Call your gas utility and then call us from outside.
This one can't wait. Call us - a real person answers 24/7.
A CO alarm can point to a cracked heat exchanger or blocked venting. Carbon monoxide is odorless, so trust the alarm.
Do this first: Get everyone (pets too) outside to fresh air, then call 911 or your gas utility from outside. We can inspect the furnace once the home is cleared.
This one can't wait. Call us - a real person answers 24/7.
Could be anything from a failed ignitor to a tripped safety switch. In freezing weather, pipes and people can't wait - this is a same-day call.
Do this first: Keep faucets dripping if the house is getting cold, to help protect your pipes until we arrive.
This one can't wait. Call us - a real person answers 24/7.
A brief dusty smell on the first cold day is common, but a persistent burning or electrical smell can mean an overheating motor or wiring problem.
Do this first: If the smell is strong or electrical, turn the furnace off at the switch and give us a call right away.
This one can't wait. Call us - a real person answers 24/7.
Often an ignition or flame-sensor issue, a stuck fan setting, or a clogged filter causing the furnace to overheat and shut its burners down. It usually gets worse, not better.
Safe to breathe, but don't sit on it - small problems get expensive when ignored.
Short cycling is usually a safety system stepping in - dirty filter, blocked vent, or an overheating issue. It drives up bills and wears parts fast.
Safe to breathe, but don't sit on it - small problems get expensive when ignored.
Booms can be delayed ignition; grinding or screeching usually means a motor or blower bearing on its way out. Catching it early is much cheaper than a seized motor.
Do this first: If the noise is a loud metal-on-metal grind, shut the furnace off until a tech can look at it.
Safe to breathe, but don't sit on it - small problems get expensive when ignored.
Could be a failing thermostat, a duct issue, or a furnace that can't keep up. Worth a professional look before deep winter.
Safe to breathe, but don't sit on it - small problems get expensive when ignored.
High-efficiency furnaces drain condensate - a clog or pump failure puts that water on your floor. Left alone it can damage the furnace and the floor.
Safe to breathe, but don't sit on it - small problems get expensive when ignored.
A healthy flame burns steady and blue. Yellow or wavering flames can mean incomplete combustion, which deserves prompt professional attention.
Safe to breathe, but don't sit on it - small problems get expensive when ignored.
Burning off summer dust for the first hour of the season is normal. If the smell lasts more than a day or turns acrid, have it checked.
No alarm bells yet. If it persists or gets worse, have a tech take a look.
Often a tired filter, duct leaks, or a furnace losing efficiency with age. A tune-up usually pays for itself here.
No alarm bells yet. If it persists or gets worse, have a tech take a look.
Can mean an overheating compressor, motor, or wiring fault. Electrical smells are never a wait-and-see.
Do this first: Turn the system off at the thermostat (and the breaker if the smell continues) and call us.
This one can't wait. Call us - a real person answers 24/7.
In a heatwave, a dead AC is a health risk for kids, seniors, and pets - we prioritize true no-cool calls the same day.
Do this first: Close blinds, use fans, and drink water. If anyone shows signs of heat illness, that comes before the AC - call 911.
This one can't wait. Call us - a real person answers 24/7.
Usually an electrical fault or a compressor drawing too much power. Repeated resets can turn a repair into a replacement.
Do this first: Don't keep resetting the breaker - leave it off and call.
This one can't wait. Call us - a real person answers 24/7.
Commonly low refrigerant from a leak, a failed capacitor, or a dirty outdoor coil. Running it this way strains the compressor - the most expensive part.
Safe to breathe, but don't sit on it - small problems get expensive when ignored.
Ice means poor airflow or low refrigerant. Running an iced-up system can flood the fan and damage the compressor.
Do this first: Turn cooling off (fan-only is fine) so it can thaw before your appointment.
Safe to breathe, but don't sit on it - small problems get expensive when ignored.
A clogged condensate drain or a frozen coil melting off. Water where it shouldn't be can damage ceilings and floors quickly.
Do this first: Shut the system off if water is actively dripping onto anything that matters.
Safe to breathe, but don't sit on it - small problems get expensive when ignored.
Short cycling can be an electrical issue, a refrigerant problem, or an oversized system - all worth a professional diagnosis before parts wear out.
Safe to breathe, but don't sit on it - small problems get expensive when ignored.
Buzzing can be electrical; grinding and screeching usually mean fan motor or compressor trouble. Early is cheap, late is not.
Safe to breathe, but don't sit on it - small problems get expensive when ignored.
An AC that cools without dehumidifying may be oversized, low on refrigerant, or cycling wrong. It also invites mold - worth a look.
Safe to breathe, but don't sit on it - small problems get expensive when ignored.
Start with a fresh filter. If airflow is still weak, it can be duct leaks or a tired blower - book a visit before peak season.
No alarm bells yet. If it persists or gets worse, have a tech take a look.
Usually moisture in the system or ducts. A cleaning and inspection keeps it from becoming an air-quality problem.
No alarm bells yet. If it persists or gets worse, have a tech take a look.
Dirty coils, a tired filter, or refrigerant slowly leaking away. A tune-up usually restores efficiency and pays for itself.
No alarm bells yet. If it persists or gets worse, have a tech take a look.
This checker is general guidance, not a diagnosis - every home and system is different. When in doubt, call and a real person will help you sort it out, 24/7 for emergencies.
Two minutes on the phone usually tells us exactly what's going on - and what it'll take to fix it.
(313) 789-5200